What Passenger Attendants do:
- Respond to passengers' questions, requests, or complaints.
- Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Provide boarding assistance to elderly, sick, or injured people.
- Determine or facilitate seating arrangements.
- Greet passengers boarding transportation equipment and announce routes and stops.
- Explain and demonstrate safety procedures and safety equipment use.
- Perform equipment safety checks prior to departure.
- Open and close doors for passengers.
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- Signal transportation operators to stop or to proceed.
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
- Adjust window shades or seat cushions at the request of passengers.
- Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.
- Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
What work activities are most important?
| Importance | Activities |
|---|---|
  |
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources. |
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Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time. |
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Assisting and Caring for Others - Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
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Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
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Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
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Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
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Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. |
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Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. |
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Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. |
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Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
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Monitoring Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
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Inspecting Equipment, Structures, or Materials - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
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Performing General Physical Activities - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials. |
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Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
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Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job. |